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Client Onboarding

Why Onboarding?

At PH, client onboarding is more than just an administrative process. For us it is the first step in establishing a meaningful relationship with you. During this journey, we aim to gather essential information to further our relationship with you and ensure that we adhere to the legal requirements of the Financial Intelligence Centre Act (FICA) and the Protection of Personal Information Act (POPIA).

What is Onboarding?

Client onboarding is our process of welcoming new clients to PH and obtaining key information which we need for such an engagement. 

During onboarding, we are legally required to conduct a client due diligence process as required by the Financial Intelligence Centre Act (FICA) and conduct a risk assessment process. 

We are also required to obtain applicable consents from you in terms of the Protection of Personal Information Act (POPIA) so we can process your information when we execute instructions on your behalf.

As part of our FICA processes, we are obligated to obtain supporting information from you to confirm your identity. When you as client act in your personal capacity, the usual information to confirm your identity will be required. However, where you represent a non-natural person (company, NPC, trust, etc.), we are obligated to identify the Beneficial Owners of such non-natural person. This means, we will have to identify all the relevant related parties (shareholders, trustees, beneficiaries, etc.) until we have identified the ultimate natural persons at the end of the chain. 

To make things easier and safer, we have made our onboarding process entirely electronic. This means that you can submit all information and documentation electronically through our safe and secure online portal. 

As part of our onboarding process, you will receive an onboarding email that requires you to login using a One Time Pin (OTP) that will be sent to your mobile number. Please click on the link in the onboarding email to access the onboarding profile area on our secure portal and follow the steps.

And remember. If you get stuck at any point or are unsure about how to proceed or what information to submit, don’t hesitate to contact our Compliance Team.
 
Why Onboarding?

At PH, client onboarding is more than just an administrative process. For us it is the first step in establishing a meaningful relationship with you. During this journey, we aim to gather essential information to further our relationship with you and ensure that we adhere to the legal requirements of the Financial Intelligence Centre Act (FICA) and the Protection of Personal Information Act (POPIA).

What is Onboarding?

Client onboarding is our process of welcoming new clients to PH and obtaining key information which we need for such an engagement. 

During onboarding, we are legally required to conduct a client due diligence process as required by the Financial Intelligence Centre Act (FICA) and conduct a risk assessment process. 

We are also required to obtain applicable consents from you in terms of the Protection of Personal Information Act (POPIA) so we can process your information when we execute instructions on your behalf.

As part of our FICA processes, we are obligated to obtain supporting information from you to confirm your identity. When you as client act in your personal capacity, the usual information to confirm your identity will be required. However, where you represent a non-natural person (company, NPC, trust, etc.), we are obligated to identify the Beneficial Owners of such non-natural person. This means, we will have to identify all the relevant related parties (shareholders, trustees, beneficiaries, etc.) until we have identified the ultimate natural persons at the end of the chain. 

To make things easier and safer, we have made our onboarding process entirely electronic. This means that you can submit all information and documentation electronically through our safe and secure online portal. 

As part of our onboarding process, you will receive an onboarding email that requires you to login using a One Time Pin (OTP) that will be sent to your mobile number. Please click on the link in the onboarding email to access the onboarding profile area on our secure portal and follow the steps.

And remember. If you get stuck at any point or are unsure about how to proceed or what information to submit, don’t hesitate to contact our Compliance Team.

Compliance Team

Compliance Team

 

Nanette Janse van Rensburg

Head of Compliance

Nanette serves as the Head of Compliance, overseeing adherence to key legislation and regulations, including the Financial Intelligence Centre Act... and the Protection of Personal Information Act. She plays a critical role in managing regulatory risks and assists in developing and implementing policies and procedures to ensure everyone remains fully compliant.

Bloemfontein
nanette@phinc.co.za
+27 51 400 4181
+27 51 400 4161
+27 82 551 1234
PROFILE
 

Mojabeng Ralepoma

Compliance Administrator

Mojabeng is a Compliance Administrator at PH Attorneys. Her primary responsibility is to ensure that clients of the firm complete... the onboarding process and that their documents are verified in accordance with regulatory statutes and internal best practice guidelines.

Bloemfontein
mojabeng@phinc.co.za
051 400 4197
PROFILE

Nanette Janse van Rensburg

Head of Compliance

Nanette serves as the Head of Compliance, overseeing adherence to key legislation and regulations, including the Financial Intelligence Centre Act... and the Protection of Personal Information Act. She plays a critical role in managing regulatory risks and assists in developing and implementing policies and procedures to ensure everyone remains fully compliant.

Bloemfontein
nanette@phinc.co.za
+27 51 400 4181
+27 51 400 4161
+27 82 551 1234

VIEW EXPERT

Mojabeng Ralepoma

Compliance Administrator

Mojabeng is a Compliance Administrator at PH Attorneys. Her primary responsibility is to ensure that clients of the firm complete... the onboarding process and that their documents are verified in accordance with regulatory statutes and internal best practice guidelines.

Bloemfontein
mojabeng@phinc.co.za
051 400 4197

VIEW EXPERT

How was your onboarding experience?

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With new reporting obligations on trustees and SARS intensifying its submission requirements in respect of trust tax returns, no trustee... can afford to ignore the administrative duties imposed upon them in terms of common law and statutory law. In this article we briefly list some of the main administrative duties falling to any trustee.

READ MORE
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Trustee responsibilities have become even heavier

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The Trust Property Control Act 57 of 1988 (“TPCA”) provides the framework for the effective and efficient operation of a... trust. The Act confers a range of statutory duties on trustees when appointed, which duties have recently been extended by the General Laws (Anti-Money Laundering and Combating Terrorism Financing) Amendment Act 22 of 2022 (“Amendment Act”) which amended the TPCA. In this article, we unpack the duties that form part of the responsibilities which are assumed when a trustee is appointed.

READ MORE
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The General Laws Amendment Act 22 of 2022 (“Amendment Act”) promulgated as part of legislative framework changes by South Africa... to curb money laundering, has introduced key changes to the trust environment, requiring extensive beneficial ownership and other reporting by trusts. SARS is also aligning its tax and data collection imperative with these changes by requiring similar reporting as part of trust tax submissions. In this article, we review the impact of these changes on trusts.

READ MORE
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READ MORE
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New SARS beneficial ownership disclosures when filing your trust tax returns

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Trustees should take note of additional requirements relating to the filing of provisional Trust tax returns in January 2024 as... SARS climbs on the beneficial ownership reporting train.

READ MORE
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